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The Glasshouse takes such great pride in the quality of our trees and shrubs that we offer a full replacement warranty for 2 full years and 5 full years if you are a Glasshouse Garden Club Member. We will happily replace a deceased plant with one of the same size or if a suitable replacement is not available, a credit note towards the amount paid.

All you need to do is return the failed plant with proof of purchase. There are a few conditions which could invalidate this guarantee, please read carefully.

  • The plant must have been planted in accordance with The Glasshouse Planting Guide provided with every hardy plant purchase. (Also provided below)
  • Warranty does not cover plants planted into containers above the ground.
  • Warranty is valid for one plant replacement only.
  • Physical damage, neglect, damage by animal or insect and extreme and unpredictable weather conditions may void plant warranty.
  • Roses and Perennials are guaranteed for the planting season only.
  • Tropicals and Annuals are not warranted

If you are in question of your plants health call us to discuss before digging it up and returning it. We can be contacted at 519-352-1127 or e-mail your concern with a photo to